National Etailing and Mailing Organization of America
Director of Operations

Job Postings From Our Member Companies Title:
Director of Operations

Post Date
5/30/2015

Expiration Date
7/30/2015

Details:
THE COMPANY

Nueske’s Applewood Smoked Meats, Inc. is widely known and honored by culinary experts for the superb quality and flavor of its Applewood smoked hams, bacon, sausage and other premium quality foods. Founded in 1933 in Wittenberg, Wisconsin, the company is expanding through its primary marketing channels – Wholesale, Direct Response (Catalog & On-Line) and a Company Store located adjacent to the Nueske production plant.

The Direct Response Division markets directly to consumers via web, email and catalog marketing channels. The Holiday season represents a significant focus in terms of planning and execution due to the high seasonal order volume. Our Company Store is open year round 6 days a week with seasonal volumes as well.

Nueske’s employees work in the comfort of a relatively new administration/distribution center. The company’s meat processing & production plant is modern and a state-of-the-art facility with our company store attached. Both facilities are located in Wittenberg, which is an easy 30 - minute drive from nearby Wausau, Wisconsin.

THE POSITION

Reporting to the COO and a member of the senior management team, the Director of Operations will be responsible for the management of all facets of the direct response division including:

Operations
• Direct Response Fulfillment
• Call Center
• Company Store
• External vendors and service providers

Merchandising
• Product Forecasting
• Inventory Management
• Pricing and margin evaluation

Marketing
• Monitor and ensure the coordination of Online and Catalog marketing reports with outside marketing consultants.

Primary objectives of the position
• Assure the consistent attainment of explicit customer service levels
• Meet established service levels within the budget.
• Ensure continuity of company store, online and offline marketing efforts and goals.

Direct reports include:
• Call Center Supervisor
• Order Fulfillment Supervisor
• Catalog Operations Manager
• Ecommerce Manager
• Merchandising Manager
• Company Store Manager

Currently, the remainder of the operations staff varies between 33 full/part time staff during the offseason up to 150 during the peak season (November and December).

POSITION RESPONSIBILITIES

While the operations and fulfillment departments comprise the majority of staff and facilities, these responsibilities extend to all areas reporting to this position including operations, fulfillment, company store, and marketing and merchandising.

 Seasonal Planning & Forecasting: This division has highly seasonal order volumes. Facilities, equipment, and personnel must be accurately planned and forecasted to meet this division’s operating needs at all points during the year. Planning including order volume and flow, inventory levels, staffing requirements, hiring plans, and creation of budgets. Match marketing demand forecast to the operational plan to ensure appropriate staff and capacity planning.

 Strategic Planning: Lead long term planning efforts to ensure that the division meets the required capacity, efficiency, budget, and service level goals given the historical and projected growth of sales in the division. This includes facility, equipment, and organizational development. Recommend and oversee all related approved capital spending projects.

 Personnel: Ensure the ongoing development of staff through effective evaluation and feedback via regular interaction and timely professional annual performance reviews. Develop and implement ongoing training programs to ensure that the order processing staff provide Nueske’s customers with the highest level of courteous, timely, and professional service. Direct and assist all direct reports and subordinates in planning, execution, systems and management techniques with the objective of preparing them to assume greater responsibilities within the company

 Security & Maintenance: Responsible for security of personnel and facility in all operations areas. Ensure that facility and property is maintained in an attractive and professional condition. Through constant attention to general housekeeping and proper use of equipment, ensure a safe working environment for personnel; where appropriate, take prompt action to correct hazardous conditions and practices

 Maintain open communications with the COO and all Management Team members to address and overcome operating problems and difficulties; develop and maintain effective internal relationships to minimize the negative effects of “communication by impression”

 Regular interaction with marketing and merchandising personnel to monitor activities and ongoing communication between internal staff and marketing/merchandising consultants.

Qualifications:
The ideal candidate will be a skilled high volume small package operations manager with direct marketing experience. Extensive knowledge and experience with direct response call centers, order fulfillment, logistics and management of related 3rd party outside vendors and service providers. Highly motivated and organized, this individual must be a skilled manager, leader and team player. Bachelor’s Degree Preferred.

Comments:
To apply for this position the candidate should attach a cover letter explaining how their talents best fit the elements of this position. Mail can be sent to:

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Employer:
Nueske’s Applewood Smoked Meats
Contact:
Mona Kraft, Director of HR

Address:
203 N. Genesee St.
Wittenberg, WI 54499


Email:
mkraft@nueske.com

Website:
www.nueske.com








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